MS
Muzikayise S

1 reviews | Active since May 2019

18 Mar 2023, 14:01

Auto & General Insurance breach of contractual agreement

Good Day. Auto & General Insurance debited my account on the 18th of March 2023 for Comprehensive car & house hold contests. The agreement as per contract is that I'll be debited on the 20th of each month & with the 20th is public holiday then the next business day. As a result of their actions Auto & General has debited the last R1k I had in my account & I'm left with R2.39 at the moment. I called Auto & General to get refund on the 18th because I really need the money. I was informed that they are not in position to assist until Monday the 20th of March. Come the 20th of March it would be a fruitless exercise. How am I going to make it through the weekend wig R2.39 in my Account. Apologies are meaningless when the damage has been done.

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Replies (1)
Auto & General
Auto & General's reply18 Mar 2023, 14:03
Official
Good day Muzikayise S. We are disappointed to hear about your service experience.  Your complaint has been escalated to the relevant team to be in contact with you.

Kind regards,

The Auto & General team