AO
Aysha O

1 reviews | Active since Mar 2023

01 Mar 2023, 11:17

Auto & General insurance

I was involved in an accident 6 months ago and I'm still waiting for my car. The panel beaters ,that A&G forced me to use , claimed to replace the damaged parts with new parts but didn't. The car was also assessed by Audi and they recommended it to be a write off , but the A&G assessor disagreed and so sent my car to a ********** panel beater. Aftere being collected from the panel beaters in December , it was taken to Audi. Audi listed all the parts that was said to be replaced (and also charged for ) and wasn't.

I've written to a Mr Ricardo at head office on the 29th January 2023, but received no reply. The person whose car I knocked into is still waiting for A&G to pay for repairs. Apparently the Panel beaters in Pretoria is under going a forensic investigation. A&G has left my car with them again , so that they can now complete what they said they had done. I am suppose to feel safe and comfortable in this car. I'm also suppose to wait for a malfunction in my car for my family to sue them when I die or get injured in car that has been botched .

This sounds like a circus show. I would not recommend A&G.

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Replies (1)
Auto & General
Auto & General's reply01 Mar 2023, 11:21
Official
Hi  Aysha,

We are disappointed to hear about your service experience.

We will escalate your matter to our team to look into. They will be in contact with you.

Kind Regards,
The Auto & General Team