Auto & General incompetency and dishonesty.

It was on the 21st December 2024 when a consultant by the name of Kutloano Thuso. He said my warranty plan will have a benefit of road side assistance whereby I'll get petrol assistance should I get stuck and I won't even have to pay for the petrol. I asked him 3 times if he was sure I won't have to pay for the petrol and he still agreed. I told him that I don't want any problems should I be in need of petrol assistance and he still said I won't have any, I'll be assisted with petrol if I get stuck and I won't have to pay for that petrol. It happened I got stuck and when I needed assistance I wasn't helped the way I was told I'd be helped. I escalated the matter and I was told that they doing an investigation and as soon as they find that recording they will refund my petrol money. They never got back to me then on Friday the 4th of April my car started smoking, shaking, spilling petrol out of the exhaust pipe and had no power. Monday I couldn't go anywhere with the car, it couldn't go far as it was powerless and spilled petrol. I then called to claim from my warranty plan. They kept on transferring me to the towing department while processing my claim then they started telling me that my policy is inactive. I then asked how is it inactive while I'm paying it, it's on debicheck, the amount gets debited every month and the claim is already on process?? Then the lady said no I don't have towing benefits. I asked how do I not have towing benefits then she told me I'm with 1st for woman. I told her that I have a warranty plan with Auto & General of wich I claimed from and my claim is being processed and all she needed to do is organise towing to the nearest RMI. She still couldn't assist me so I got someone else who then saw that my policy is indeed active and then tried to organise towing with someone else but still I didn't get help then the next thing a consultant in the claims department by the name of Lindiwe told me that because my incident 1st started on the 4th of April 2025 and my waiting period ends on the 7th April 2025 they take that as a pre-existing condition. Now how can it be a pre-existing condition when it only started 3days before the waiting period ends and I made the claim after the waiting period ended because that was only when I couldn't go anywhere with the car. They still said they can't help me, they will reject the claim. I was then forced to cancel the policy because of this very I'll treatment, incompetency and dishonesty. I trusted this Auto & General company but after the treatment and experience I got I was very much disappointed and hurt.