AUTO & GENERAL IGNORE THEIR CUSTOMERS!!!

I called Auto & General offices on Wednesday morning 29/07/2020 and spoke to a consultant who advised me that he was still under supervision. The reason I called is that as I am a SAARP client, and I believed that I am supposed to get a discount from Auto & General on my short term insurance, and I was calling to request that this discount on my monthly fees be implemented. I also advised the consultant that my postal address on my policy was incorrect and requested that he fix it to which he confirmed that he would however, he didn’t even bother to ask me what my correct postal address was. The consultant advised me that he would speak with his supervisor and come back to me.

Despite sending numerous emails, Auto & General have ignored every single communication which I have sent.

Other insurance companies have given discounts to their customers on their household and vehicle insurance based on the fact people are at home and very little travelling is being done during lockdown – WHAT HAS AUTO AND GENERAL DONE FOR THEIR CUSTOMERS!!!!!

If this is the level of service that I can expect in the future, then perhaps I should find another company to look after my insurance….perhaps a company who is more customer focused.