Auto & General – I Simply Need Clarity

Auto & General – I Simply Need Clarity

I’m disappointed with the communication from Auto & General regarding my vehicle claim.

My vehicle was involved in an accident on 4 August and is currently at the repairer. The assessor’s report, which was sent to me, classified the damage as “Major Structural”, which naturally left me concerned about the extent of the damage and the safety of the repairs.

My biggest frustration has been the lack of communication from the consultant handling my claim. I eventually contacted the Dispute Management Department because I was struggling to get answers.

Someone from the Dispute Management Department called me on Wednesday and advised that someone would contact me to explain the damages and, importantly, the safety of the vehicle. I am still waiting for that call.

I’m not looking for an argument or trying to make things difficult. I simply need clarity. The repairs have already been approved. I just want to understand why a vehicle assessed as having “Major Structural” damage is being repaired, what that means for the vehicle going forward, and whether I can feel confident that it will be safe once repaired.

That’s all I’m asking for — clear communication, an explanation and reassurance that my best interests and safety are being considered.

I really hope someone can please get back to me and provide the clarity I have been waiting for.