kM
kgomotso M
1 reviews | Active since Jun 2016
14 Mar 2022, 15:45
Auto & General horrible experience and poor customer service
I would like to report my horrible experience with Auto & General Insurance. I since logged the claim on the 14th December with my insurance for an issue I had with my appliances. My speaker system was taken in for assessment by the insurance service provider named Assesstech to diagnose and observe my audio system queries. Once assessed, I was provided with very poor report and to me it seemed that the guys didn't know what they were doing at all. I then requested a secondary opinion and the insurance decided to take my system to the OEM (Bang & Olufsen). The unit was in for over 2 months for assessment and feedback. After countless back and forth my claim got rejected saying my premium does not cover for components. Fast forward It ended being war to get my sound system back. My system was returned on the 16th February and when it came back, the unit had a physical crack on it and of which my unit never had any physical damage before. I have sent numerous email to ***,***,***,*** numerous occasions and no one will respond to my email in terms of the physical damages caused to my system. Moreover no one wants to take accountability of the damages I suffered.
Now that I have stated my issues what needs to be to resolve my query?
Helpful (0)
Replies (20)0
Replies (20)
Auto & General's replyOfficial
14 Mar 2022, 16:26 Hi Kgomotso,
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply14 Mar 2022, 16:26
Official
Hi Kgomotso,
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
We acknowledge receipt of your complaint.
We will refer your matter to the relevant team to investigate. They will contact you with feedback.
Kind Regards,
The Auto & General Team
kM
kgomotso M's updateReviewer Update
16 Mar 2022, 19:39Greetings,
How are we in this regard? I hope somewhat progress has been made?
Regards,
KM
How are we in this regard? I hope somewhat progress has been made?
Regards,
KM
kM
kgomotso M's update16 Mar 2022, 19:39
Reviewer Update
Greetings,
How are we in this regard? I hope somewhat progress has been made?
Regards,
KM
How are we in this regard? I hope somewhat progress has been made?
Regards,
KM
Auto & General's replyOfficial
17 Mar 2022, 08:30Hello Kgomotso,
We have sent a follow up and our team will be in contact with you today.
Kind regards
The Auto & General Team
We have sent a follow up and our team will be in contact with you today.
Kind regards
The Auto & General Team
Auto & General's reply17 Mar 2022, 08:30
Official
Hello Kgomotso,
We have sent a follow up and our team will be in contact with you today.
Kind regards
The Auto & General Team
We have sent a follow up and our team will be in contact with you today.
Kind regards
The Auto & General Team
kM
kgomotso M's updateReviewer Update
22 Mar 2022, 22:56Greetings,
The query was logged on the 14th March and to date I have not received any concrete response. Yet again I'm being tossed like a ball which proves my point that your organization does not take me serious. Would it take a trip to planet Mars to resolve this simple query ? Expedite this matter swiftly!
The query was logged on the 14th March and to date I have not received any concrete response. Yet again I'm being tossed like a ball which proves my point that your organization does not take me serious. Would it take a trip to planet Mars to resolve this simple query ? Expedite this matter swiftly!
kM
kgomotso M's update22 Mar 2022, 22:56
Reviewer Update
Greetings,
The query was logged on the 14th March and to date I have not received any concrete response. Yet again I'm being tossed like a ball which proves my point that your organization does not take me serious. Would it take a trip to planet Mars to resolve this simple query ? Expedite this matter swiftly!
The query was logged on the 14th March and to date I have not received any concrete response. Yet again I'm being tossed like a ball which proves my point that your organization does not take me serious. Would it take a trip to planet Mars to resolve this simple query ? Expedite this matter swiftly!
Auto & General's replyOfficial
23 Mar 2022, 08:33Hi Kgomotso,
We would like to apologise for any inconvenience we may have caused.
We have re-escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We have re-escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply23 Mar 2022, 08:33
Official
Hi Kgomotso,
We would like to apologise for any inconvenience we may have caused.
We have re-escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team
We would like to apologise for any inconvenience we may have caused.
We have re-escalated your matter and our team will contact you with feedback.
Kind Regards,
The Auto & General Team
kM
kgomotso M's updateReviewer Update
28 Mar 2022, 15:52Greetings,
Do I have constantly remind responsible individuals to do the right thing? This is really annoying, you're fully aware of this case and nothing is really being done. What should I do that you and service providers damaged my B&O speaker? All I get feedback promises but 0 action and you constantly keep proving my point that you're not sticking your organization's missions statement. Never have I received such poor customer service of this magnitude and yet ya'll are quick to debit but a mission to Mars to act and respond to queries. This is really a circus
Do I have constantly remind responsible individuals to do the right thing? This is really annoying, you're fully aware of this case and nothing is really being done. What should I do that you and service providers damaged my B&O speaker? All I get feedback promises but 0 action and you constantly keep proving my point that you're not sticking your organization's missions statement. Never have I received such poor customer service of this magnitude and yet ya'll are quick to debit but a mission to Mars to act and respond to queries. This is really a circus
kM
kgomotso M's update28 Mar 2022, 15:52
Reviewer Update
Greetings,
Do I have constantly remind responsible individuals to do the right thing? This is really annoying, you're fully aware of this case and nothing is really being done. What should I do that you and service providers damaged my B&O speaker? All I get feedback promises but 0 action and you constantly keep proving my point that you're not sticking your organization's missions statement. Never have I received such poor customer service of this magnitude and yet ya'll are quick to debit but a mission to Mars to act and respond to queries. This is really a circus
Do I have constantly remind responsible individuals to do the right thing? This is really annoying, you're fully aware of this case and nothing is really being done. What should I do that you and service providers damaged my B&O speaker? All I get feedback promises but 0 action and you constantly keep proving my point that you're not sticking your organization's missions statement. Never have I received such poor customer service of this magnitude and yet ya'll are quick to debit but a mission to Mars to act and respond to queries. This is really a circus
Auto & General's replyOfficial
29 Mar 2022, 08:33Hi Kgomotso,
We understand your frustration and apologise for the poor service you have received.
You will be contacted today regarding this.
Kind Regards
The Auto & General Team
We understand your frustration and apologise for the poor service you have received.
You will be contacted today regarding this.
Kind Regards
The Auto & General Team
Auto & General's reply29 Mar 2022, 08:33
Official
Hi Kgomotso,
We understand your frustration and apologise for the poor service you have received.
You will be contacted today regarding this.
Kind Regards
The Auto & General Team
We understand your frustration and apologise for the poor service you have received.
You will be contacted today regarding this.
Kind Regards
The Auto & General Team
kM
kgomotso M's updateReviewer Update
29 Mar 2022, 10:01Don't give me problems and I need solutions. If don't have solutions, don't bother contacting me. You have a trend of selling me lies and 0 delivery. This has been a horrible experience from the get-go since the initial claim was logged. Since last year already, nothing good has ever transpired with this claim and instead you've intensified the matters at hand.
kM
kgomotso M's update29 Mar 2022, 10:01
Reviewer Update
Don't give me problems and I need solutions. If don't have solutions, don't bother contacting me. You have a trend of selling me lies and 0 delivery. This has been a horrible experience from the get-go since the initial claim was logged. Since last year already, nothing good has ever transpired with this claim and instead you've intensified the matters at hand.
Auto & General's replyOfficial
29 Mar 2022, 10:18We have noted your feedback Kgomotso,
Our claims team is working on your query.
Thank you
The Auto & General Team
Our claims team is working on your query.
Thank you
The Auto & General Team
Auto & General's reply29 Mar 2022, 10:18
Official
We have noted your feedback Kgomotso,
Our claims team is working on your query.
Thank you
The Auto & General Team
Our claims team is working on your query.
Thank you
The Auto & General Team
kM
kgomotso M's updateReviewer Update
29 Mar 2022, 15:22Yeah right, more lies as per norm!
kM
kgomotso M's update29 Mar 2022, 15:22
Reviewer Update
Yeah right, more lies as per norm!
kM
kgomotso M's updateReviewer Update
01 Apr 2022, 12:40Hi guys,
what is the latest?
what is the latest?
kM
kgomotso M's update01 Apr 2022, 12:40
Reviewer Update
Hi guys,
what is the latest?
what is the latest?
kM
kgomotso M's updateReviewer Update
05 Apr 2022, 11:07Greetings,
Will this query ever be resolved? Why is it taking this long and there's no solid action on my end. I want this to be resolved amicably. I can't having a broken item in my house that was not caused by me. You're the insurer fix this mess!
Will this query ever be resolved? Why is it taking this long and there's no solid action on my end. I want this to be resolved amicably. I can't having a broken item in my house that was not caused by me. You're the insurer fix this mess!
kM
kgomotso M's update05 Apr 2022, 11:07
Reviewer Update
Greetings,
Will this query ever be resolved? Why is it taking this long and there's no solid action on my end. I want this to be resolved amicably. I can't having a broken item in my house that was not caused by me. You're the insurer fix this mess!
Will this query ever be resolved? Why is it taking this long and there's no solid action on my end. I want this to be resolved amicably. I can't having a broken item in my house that was not caused by me. You're the insurer fix this mess!
kM
kgomotso M's updateReviewer Update
12 Apr 2022, 13:32 Greetings,What is the latest with regards to my query? Been sending numerous mails and comms and no one is responding to it. Sammantha committed to assisting in this regard but she is not responding to any of my comms? Why am I being constantly ignored regarding this valid query? Will I be helped in this regard or not?
kM
kgomotso M's update12 Apr 2022, 13:32
Reviewer Update
Greetings,What is the latest with regards to my query? Been sending numerous mails and comms and no one is responding to it. Sammantha committed to assisting in this regard but she is not responding to any of my comms? Why am I being constantly ignored regarding this valid query? Will I be helped in this regard or not?
kM
kgomotso M's updateReviewer Update
21 Apr 2022, 16:11Greetings,
Since the 14th of March 2022 nothing has been done regarding my query and honestly this is really a big problem. Why is it that there's lack of accountability and commitment regarding this matter? My unit was in your capable hands and it came back damaged and of which that was not my own doing.
Regards,
KM
Since the 14th of March 2022 nothing has been done regarding my query and honestly this is really a big problem. Why is it that there's lack of accountability and commitment regarding this matter? My unit was in your capable hands and it came back damaged and of which that was not my own doing.
Regards,
KM
kM
kgomotso M's update21 Apr 2022, 16:11
Reviewer Update
Greetings,
Since the 14th of March 2022 nothing has been done regarding my query and honestly this is really a big problem. Why is it that there's lack of accountability and commitment regarding this matter? My unit was in your capable hands and it came back damaged and of which that was not my own doing.
Regards,
KM
Since the 14th of March 2022 nothing has been done regarding my query and honestly this is really a big problem. Why is it that there's lack of accountability and commitment regarding this matter? My unit was in your capable hands and it came back damaged and of which that was not my own doing.
Regards,
KM
Auto & General's replyOfficial
22 Apr 2022, 08:31Hi Kgomotso,
We apologies for the poor service you have received from us and we would like to rectify this for you.
Our team will be in contact with you today.
Kind Regards,
The Auto & General Team
We apologies for the poor service you have received from us and we would like to rectify this for you.
Our team will be in contact with you today.
Kind Regards,
The Auto & General Team
Auto & General's reply22 Apr 2022, 08:31
Official
Hi Kgomotso,
We apologies for the poor service you have received from us and we would like to rectify this for you.
Our team will be in contact with you today.
Kind Regards,
The Auto & General Team
We apologies for the poor service you have received from us and we would like to rectify this for you.
Our team will be in contact with you today.
Kind Regards,
The Auto & General Team
kM
kgomotso M's updateReviewer Update
04 May 2022, 09:41Greetings,
I'm still waiting on your team to rectify this and I have no been contacted yet. We're slowly approaching 2 months plus since this query was logged and to date there's still no action, communication none whatsoever!
I'm still waiting on your team to rectify this and I have no been contacted yet. We're slowly approaching 2 months plus since this query was logged and to date there's still no action, communication none whatsoever!
kM
kgomotso M's update04 May 2022, 09:41
Reviewer Update
Greetings,
I'm still waiting on your team to rectify this and I have no been contacted yet. We're slowly approaching 2 months plus since this query was logged and to date there's still no action, communication none whatsoever!
I'm still waiting on your team to rectify this and I have no been contacted yet. We're slowly approaching 2 months plus since this query was logged and to date there's still no action, communication none whatsoever!
kM
kgomotso M's updateReviewer Update
11 May 2022, 13:21Greetings,
What is the latest regarding my query? Elected officials are not responding to my emails after I explicitly said so. Would you care and respond to me via email with detailed results please?
What is the latest regarding my query? Elected officials are not responding to my emails after I explicitly said so. Would you care and respond to me via email with detailed results please?
kM
kgomotso M's update11 May 2022, 13:21
Reviewer Update
Greetings,
What is the latest regarding my query? Elected officials are not responding to my emails after I explicitly said so. Would you care and respond to me via email with detailed results please?
What is the latest regarding my query? Elected officials are not responding to my emails after I explicitly said so. Would you care and respond to me via email with detailed results please?
Auto & General's replyOfficial
11 May 2022, 16:15Hi Kgomotso,
We are sorry for the service.
We will follow up with our team.
Kind Regards,
The Auto & General Team
We are sorry for the service.
We will follow up with our team.
Kind Regards,
The Auto & General Team
Auto & General's reply11 May 2022, 16:15
Official
Hi Kgomotso,
We are sorry for the service.
We will follow up with our team.
Kind Regards,
The Auto & General Team
We are sorry for the service.
We will follow up with our team.
Kind Regards,
The Auto & General Team
kM
kgomotso M's updateReviewer Update
13 May 2022, 11:25Greetings,
This is not acceptable, kindly note i will be escalating this matter to the consumer ombudsman. I've been disrespected and taken for a ride for too long. I have had it with your entity.
Regards,
KM
This is not acceptable, kindly note i will be escalating this matter to the consumer ombudsman. I've been disrespected and taken for a ride for too long. I have had it with your entity.
Regards,
KM
kM
kgomotso M's update13 May 2022, 11:25
Reviewer Update
Greetings,
This is not acceptable, kindly note i will be escalating this matter to the consumer ombudsman. I've been disrespected and taken for a ride for too long. I have had it with your entity.
Regards,
KM
This is not acceptable, kindly note i will be escalating this matter to the consumer ombudsman. I've been disrespected and taken for a ride for too long. I have had it with your entity.
Regards,
KM
Auto & General's replyOfficial
13 May 2022, 12:24Hi Kgomotso,
We have escalated your matter to a manager, apologies for the service.
Kind Regards,
The Auto & General Team
We have escalated your matter to a manager, apologies for the service.
Kind Regards,
The Auto & General Team
Auto & General's reply13 May 2022, 12:24
Official
Hi Kgomotso,
We have escalated your matter to a manager, apologies for the service.
Kind Regards,
The Auto & General Team
We have escalated your matter to a manager, apologies for the service.
Kind Regards,
The Auto & General Team