Auto & General Home Content: STAY AWAY!!!!!

I am extremely upset with Auto and General - I took a home content cover with them almost a year ago and last week for the first time put in a claim for a an LG TV 55inc that just stopped working. This TV was purchased in 2018 (6 yrs ago). On Tuesday they sent an assessor to come collect the TV (Assesstech Consulting Services). Today, I get an update on the A&G app on the claim that the claim has been finalized, I get excited because in my mind the claim is approved - I didn't see any reason for rejection. I then call them because I am keen to know what the next steps are as we haven't had a TV for a week and the kids are anxious without a tv only to be told by a claims consultant that my claim has been REJECTED!!!!! Rejected because of wear and tear - This is ludacris - This is an LG tv that still has the plastic wrapping around the frame as it was only purchased 6 year ago!!! I then google their assessor for reviews (Assesstech Consulting Services) and Lord behold they have only 1 rating and there is an influx of complaints from other customers that this particular assessor seems to always report in favor of the insurance companies . I then call A&G back to cancel the insurance out of frustration only to be convinced by their customer service that I should dispute/ask for outcome to be reviewed - I was then transferred back to claims department only to be told that the claim remains rejected, at this point I have not received the rejection letter or assessment report and I had to ask for these to be sent to me (and the claims agent I spoke to was so rude and undermining). I am extremely unhappy with auto and general I trusted them and their advertising got me, but they are not there for their customer...I am unhappy and will be taking this all the way up with the Ombudsman - They can not tell me that an LG TV that is only 6 yrs old has wear and tear damage - I have around the house LG tvs that are more than 12yrs and are working perfectly fine - False assessor's report to influence a false outcome (that's what it seems like to me). Makes me wonder if A&G have rejection targets set to meet and perhaps I am a victim of that - I am taking this to the Ombudsman.