MdT
MornAA(C) du Toit
1 reviews | Active since Jul 2011
17 Mar 2026, 12:20
Auto & General happy to take premiums but customer service sucks
Been struggling months to get my claim actioned by A & G. The service has been horrific. Furthermore, the panel beaters they send you to have terrible ratings on Google and hellopeter.
Douw Steyn will be turning in his grave is he knows how badly this company is run.
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Replies (2)
Auto & General's replyOfficial
17 Mar 2026, 12:29Hi Morna,
Thank you for bringing this to our attention. We sincerely apologise for the ongoing delays and the poor service you’ve experienced with your claim. This is far below the standard we aim to provide, and we understand how frustrating the past few months have been for you.
Thank you for bringing this to our attention. We sincerely apologise for the ongoing delays and the poor service you’ve experienced with your claim. This is far below the standard we aim to provide, and we understand how frustrating the past few months have been for you.
We also take your concerns about the recommended panel beaters very seriously and will review this and contact you.
Kind Regards,
The Auto & General Team
Auto & General's reply17 Mar 2026, 12:29
Official
Hi Morna,
Thank you for bringing this to our attention. We sincerely apologise for the ongoing delays and the poor service you’ve experienced with your claim. This is far below the standard we aim to provide, and we understand how frustrating the past few months have been for you.
Thank you for bringing this to our attention. We sincerely apologise for the ongoing delays and the poor service you’ve experienced with your claim. This is far below the standard we aim to provide, and we understand how frustrating the past few months have been for you.
We also take your concerns about the recommended panel beaters very seriously and will review this and contact you.
Kind Regards,
The Auto & General Team
MdT
MornAA(C) du Toit's updateReviewer Update
09 Apr 2026, 10:24Still struggling to get feedback from the panel beater (Renew-It Bedfordview) that A& G force me to use. It has now been more than 3 months since I submitted my claim, and still my car is not fixed, nor do I have any idea of what the status of the parts are since the panel beaters do not call me back.
MdT
MornAA(C) du Toit's update09 Apr 2026, 10:24
Reviewer Update
Still struggling to get feedback from the panel beater (Renew-It Bedfordview) that A& G force me to use. It has now been more than 3 months since I submitted my claim, and still my car is not fixed, nor do I have any idea of what the status of the parts are since the panel beaters do not call me back.