Auto & General : Generally a law unto themselves

Despite two requests to deduct policy premium on 15th or 16th of month it is obstinately deducted 2 days before eg. 13th last month. The app crashes my smartphone each time I upload. This company is almost irrelevant to me almost.

I have no time wait to call the call centre during business hours since I work. I want them to change deduction from 13th to 16th each month with immediate effect,