Auto & general false information complaint - ITR

In August 2024, I purchased a service plan with a warranty policy for my vehicle.

In December 2024, I submitted a claim for a clutch replacement. At the time I signed up, I was told that 35 parts, including the clutch, were covered under the warranty. Based on this information, I went ahead and took out the policy.

However, when I tried to make the claim for the clutch, I was informed it wasn’t covered and was classified as "wear and tear." I was extremely frustrated, as I felt this was false advertising. I ended up having to cover the cost of the clutch replacement myself, which came to R6,500. The entire reason I signed up for the policy was to be protected financially in cases like this.

Then, on May 8, 2025, I received a call about the same policy. I explained my previous experience to the operator. She assured me that the clutch is indeed 100% covered. I spoke with Zamokuhle Matsebula during this call and feel I should be reimbursed.