Auto General - Extremely Pathetic Service - Claims

On the 18 September - i called Auto and General to logged a call to claim third party as their client who was probably drunk drove into my vehicle at 4am in the morning whilst it was parked in my parking bay. Auto and General do not have physical assesses to assess your vehicle - they do digital assessment. you have to send your photos of your car to them on whatsApp. This is the first time i had to deal with something like this. They are the most ***********, useless insurance i have ever came across. I am absolutely so grateful that i don't have them as my insurance brokers. They have a 30 day turn around time on third a party claims. My car has been standing for almost a month and still the claim has still not been authorized. The damages to my car amounted R 92 000.00 at an authorized panel shop and their digital assessment amount to R 18000.00. People re consider having your insurance with them. There customer service is is extremely poor and pathetic. you cannot even get through to a team leader or a Manager. They do not have the decency to give you any feedback to your claim. you have to call them everyday to chase up. Pathetic!!!!!! Pathetic!!!!!!!!!!