Auto & General – Empty Promises, Zero Transparency, No Care for Customers

I am absolutely fed up with Auto & General.

In March 2025, I got into an accident ever since I’ve been met with confusion, poor communication, and dishonesty.

After a third party ADMITTED FAULT in writing, Auto & General paid out my claim. But to my shock, they instructed the repairer to use non-original parts just because my car is out of warranty. Apparently, only cars still under warranty get original parts – something they NEVER make clear to clients. I asked for answers, they promised a manager would call me back, but no one did. Instead, I just received an email saying “repairs in progress.” Where is the accountability?

To make matters worse, my excess recovery has been a nightmare. Telesure has done nothing for nearly SIX MONTHS. No updates, no proper communication – only excuses that they are still “waiting for the third party.” When I pushed, I was told that recovering excess is “just a favour” and not something Auto & General is actually mandated to do. Really? Then why isn’t that made crystal clear when you take my money? Telesure the company they have assigned to recover my excess it is impossible to deal with.

On top of all this, my premiums keep going up every year while my car is losing value. How is that fair?

Auto & General, you sell dreams but deliver stress. You don’t communicate, you don’t fight for your clients, and you don’t take responsibility. I WANT my excess recovered – I’ve waited long enough.