LF
Lionel F

1 reviews | Active since Feb 2022

24 Feb 2022, 13:11

Auto & General early debit order deductions.

I have motor vehicle insurance with Auto and General, and for at least the third time that I have noticed they are deducting money from my account before the agreed date of the 25th of each month today is the 24th of February 2022 and my premium has already been taken, I feel this is an ********* practice, regardless if there is money available in the account they should not be able to go I and take money that has been earmarked for another purpose, I called their contact center and held on for 20 mins at which point I just gave up . This is not the first time it has happened and in the past it was attribute to a computer glitch, funny how none of the other companies I pay via debit order has ever experienced this glitch. I doubt that I’m the only one experiencing, but as for myself I can choose to deal with a different insurance provider which is exactly what I will be doing .

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Replies (1)
Auto & General
Auto & General's reply24 Feb 2022, 13:56
Official
Hi  Lionel,

We would like to apologise for any inconvenience we may have caused.

We have escalated your matter and our team will contact you with feedback.

Kind Regards,
The Auto & General Team