AUTO & GENERAL DON'T OFFER EFT FACILITIES TO THEIR CUSTOMERS!!!

I called Auto & General this morning to request bank details so that I could do a manual EFT for my monthly insurance premium. First of all, the call centre agent answering my call did not have the knowledge nor the skills to deal with my query and when I requested to speak with someone more senior, she proceed to just put my call on hold and not bother to come back to me.

I then sent an email to the head of Auto & General and have just received a phone call from a person by the name of Cammy who proceeded to advise me that Auto & General cannot offer their customers EFT facilities for me to pay my insurance premium on a monthly basis, but should I pay my premiums 12 months in advance, then I can pay it by EFT. I have just told this person that I have financial constraints and they still tell me that I can pay insurance premiums a year in advance. I have to serious concerns regarding the caliber of people that Auto & General employ. Definitely time to take my business elsewhere!!!