PJO
Pat J O'Brien
1 reviews | Active since Mar 2015
31 Aug 2015, 19:06
Auto General Don_A|_t back up to their promises
My son was involved in a car accident 2 weeks back now over a 1000 km away from home with my car, the car itself was a total write off and up to today the insurance don't live up to their promise that \we will call you back"Up to today they didn't even bother to phone and or contact the garage where the car is put up for storage.<br> <br> My wife was promised last week that they will phone her back but don't believe"
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Auto & General's replyOfficial
01 Sept 2015, 10:09Hello patj,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant claims manager who will investigate the overall lack of service and will provide feedback on the outcome as soon as possible.
We acknowledge the delays and assure the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant claims manager who will investigate the overall lack of service and will provide feedback on the outcome as soon as possible.
We acknowledge the delays and assure the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Auto & General's reply01 Sept 2015, 10:09
Official
Hello patj,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant claims manager who will investigate the overall lack of service and will provide feedback on the outcome as soon as possible.
We acknowledge the delays and assure the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant claims manager who will investigate the overall lack of service and will provide feedback on the outcome as soon as possible.
We acknowledge the delays and assure the matter is being prioritised.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Auto & General Team