ZM
Zamokuhle M

1 reviews | Active since Oct 2013

13 Mar 2017, 08:37

Auto & General does not give a damn about their clients

<p>Auto & general repudiated my claim for a car ****** in September 2016, apparently I failed to accurately disclose my previous claims .</p> <p>Yet they failed to give me proof in a form of a call record</p> <p>I then spoke to Hollard insurance regarding violation claim, because I had a violation policy cover on my vehicle finance</p> <p>hollard also asked for call record from Auto & General, again Auto & general failed to give the call record to HOLLARD.</p> <p> I’m in a situation where Auto & General refused to pay my claim, also failed to give evidence</p> <p>They are now failing to submit same call recording to the insurance company that is willing to assist me.</p> <p> </p> <p>I’ve paid 6 months for the car I do not have because of this insurance company.</p> <p> </p> <p>Is it even lawful for insurance company NOT to give call recording to clients??</p> <p> </p> <p> </p>

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Replies (2)
Auto & General
Auto & General's reply13 Mar 2017, 09:01
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will be in contact with you to discuss the matter in detail.

Kind Regards,
The Auto & General Team.

Auto & General
Auto & General's reply13 Mar 2017, 12:14
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that we have correspond with the company who is dealing with the short fall side of the claim. They confirmed receipt of the communication that was emailed to them and they have agreed to make contact with you regarding the outcome of the matter.

We apologise for the frustration this has caused and invite you to contact our Customer Relation Specialists should your require further assistance herein.

Kind Regards,
The Auto & General Team.