1 reviews | Active since Apr 2011
Auto & General Did Not Pay R415,000 Settlement
Hi All<br> Please note that I would like to tell the entire South African Nation, All my friends & family that Telesure Group Services is the worst insurance company to have insurance with based on a R415,000 claim that they rejected just 1 week after Farouk Davids confirmed with me that my claim was approved & will be settled. Please note that me & my family have been going through emotional stress based on the fact that my claim was unfairly rejected & Telesure Group Services & Farouk Davids wants me to pay R9,700 every month for a car that is not around because they dont want to settle R415,000. I have e-mail prove & I have formally lodged a complaint & involved my lawyers as I will stand up to this injustice. Once again I would like to send a message to the entire South African nation, my family & friends that Telesure Group Services have failed to pay R415,000 settlement value. i will also tell the entire world as well & will share this with all social media & international media. Telesure Group Services is the worst insurance company in the world! Please I hope that everyone reads this. Please note I have never claimed a major claim in 12 years that I had insurance. Thank<br> Mape<br>
We acknowledge receipt of your complaint and wish to respond thereto as follows
During the administration period of a claim it is important for us to validate certain information. The information that we need to validate was provided to us during the underwriting of your policy.
Part of this information is to confirm your previous insurance history. In your case, we could not confirm all of your previous insurance information. The information therefore provided at underwriting stage could not be validated.
As discussed with one of our Customer Relations Specialists, you have agreed to provide us with documentation which may assist us in obtaining the outstanding information and investigate the matter further.
As requested, we have also corresponded to you via email.
Regards,
The Auto & General Team.
We acknowledge receipt of your complaint and wish to respond thereto as follows
During the administration period of a claim it is important for us to validate certain information. The information that we need to validate was provided to us during the underwriting of your policy.
Part of this information is to confirm your previous insurance history. In your case, we could not confirm all of your previous insurance information. The information therefore provided at underwriting stage could not be validated.
As discussed with one of our Customer Relations Specialists, you have agreed to provide us with documentation which may assist us in obtaining the outstanding information and investigate the matter further.
As requested, we have also corresponded to you via email.
Regards,
The Auto & General Team.