Auto & general DESTROID my and family's lives

This is a friend in need is a friend indeed. I can say this about Auto and General: They are no friend of yours when you are in need. This is a follow up of the existing review: Heartbreaking truth of auto & general. So for those of you who did not read the review of heartbreaking truth about auto & general this is what happened on the 21 May 2021. Our house caught fire and burned down. My insurance auto & general decided not to pay out due to the fact that i did not make an address change and not even considering the fact that we were about to move back to our permanent residence stipulated on my insurance contract. Now my question is: if you move to a house which is a temporarily arrangement and know that you are about to move back to your permanent residents (a house that you bought and is on your name) and even decided to move back earlier. Will the reasonable man decide to quickly change the address before moving back. My in experience with insurance companies cost my family everything we builded up in 16 years.I thought auto & general work at least considered the amount of years being a client not skipping one payment, a good claim record. I was under the impression that i was regarded a friend for auto and general. Now that i needed them the most, they decided to look the other way. Surely my family and I are devastated. We made a lot dept leaving damaged goods which I could have maby tried repairing or selling. If they penalised me with a certain percentage not paying out for the claim i could have agreed so when you decide to get an insurance don't go for auto and general they will take your money and not give you anything but. Don't ever think they want you as a customer they want your MONEY You won't receive credit for all the right you have done in the amount of years but the one time you make a mistake it will count.