Auto & general crushes a loyal young black client.

A young black man living with a single mother who had joined 1st for women and later moved to miway insurance. Each time when joining, she would always explain that her son drives the car in most instances, and she always sends him to buy stuff, both insurance companies would always say, " don't worry Ma'am, as long as he has your permission with a valid driver's license, you have nothing to worry about, your car and son will be covered". Fast forward, the young black man graduates and moves to the city, he worked and hustled until he got himself a vw golf, a starter pack many of his peers would go for. 1st thing he did, was to join auto and general , safety first when you are living in Johannesburg, he paid all his comprehensive premiums on time, and never skipped a month. What a loyal client.

One day he got into an accident, no young man would ever choose to crush his first car. The insurance company showed up quickly, towed his car and gave him a courtesy car, wow, what a relief 😅. Anxiously waiting to hear what happens next and what's the way forward. Auto and general calls the young man and tell him they won't fix his car, and he must return the courtesy car immediately, now the young man is stranded, stuck, devastated in Johannesburg.

They tell him that he was not able to provide sufficient information to prove the he was part of the comprehensive covers that his mother has had, miway and first for woman are denying the claims, wow, this insurance companies are actually conspiring together to destroy this young black man. What happened to "this calls are recorded and will be used as avidence when needed "

policy *** for the incident on 19 August 2023

Auto and general went out of its way to make sure that this young black man gets nothing , after being loyal and paying all his premiums on time.