AUTO & GENERAL - CLAIM REJECTED & ITEM NEVER RETURNED

Have logged a dispute regarding the outcome of a claim. Today I have followed up as the claim was rejected and never received my item back. All of the sudden I get called to say A&G only put through the delivery notification today. It seems that Auto and General deliberately delayed the return of my item to me because of the despute. If I should fix the item myself, I should atleast have the item to fix. This is now 2 weeks after the dispute has been finalized.