AUTO & GENERAL CLAIM IS A RIP-OFF. THEY LEFT IN DEBT!!

I sent an email to Auto & General for them to cancel my houseld, building & portable items excluding my car insurance. A lady called me 21/06/2018 to cancel my entire policy which is something i did not state in my email. She then sent me an email confirming the confirmation of my policy. The debit order for the month of July had been already debit as my debit order date is 15th of every month.

Now i want my money back because I wrote my instruction via email and none of my instructions are followed. The lady clearly told me i wont get my money because the debit order is for June which is stupid because i pay my premiums with a month advance.

i want m money this Auto and General is Joke and RIP-OFF.