Auto & General car insurance - Changed my premiums without me knowing

<p>Auto and general customers, please review your premuim this is what happened to me.</p> <p>I Normally phone my insurance companies on a annual basis to keep my premuims and details up to date</p> <p>I'm a A&G customer for only a year now. </p> <p>I have joined on 22-July- 2015 Signed for a premium of: R 570.28 p/m</p> <p>Basic excess of R 1,850.00 (and I was completely happy with that)</p> <p>I phoned them to review my package.</p> <p>The lady then said that my package has changed to :</p> <p>Monthly premium was R 487.57 (i thought they only decreased my monthly premuim because of car value depretiation)<br />Basic excess was<strong> R 9,150.00</strong> (I was not notified about any of these changes.)</p> <p>I asked the call centre lady to supply me proof that I agreed about the changes. she said that they emailed me the updated premuims (EMAILED.... what a joke)</p> <p>I had no choice to change the package because I don't have R9100 just lying around,<br />so I'm currently on</p> <p>R 610.50 p/m<br />Basic excess: R 3,900.00</p> <p>to sum it up, <strong>within a year</strong> my package changed twice (Once without me knowing)</p> <p><strong>I'm paying R40.22 extra every month and my basic excess increased with R2050 and all of this only within a years time.</strong></p> <p> </p> <p>I have mailed them with a few questions, but they are ignoring me, so I gave them a fair change to explain, but they are just turning their back. This is why im writing this review on hallo peter, hopefully I get a response from them.</p> <p>I'm currently looking at other options, because I feel that they are unhonest and I'm scared that if something happens to my car, I will have to fight with them to get it repaired.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>