Auto& General

I wish businesses could practice what they preach.After being a loyal Auto& General client for close to 10 years ,when they reviewed my policy and told me my excess was 11000 when I was told it was 5000 when I took out the policy I asked for the conversation I had when I took the policy ,they never sent it to me.I also bought an extended warranty through a woman who called herself Zama who told me they fix even the brakes which surprised me as I had never heard of it before. When my vehicle had a problem I took it to a dealer and was told the warranty says it doesn't cover that component.I asked to be sent the conversation I had with that woman,it was never sent.I wish they could stop saying their conversations are available on request.Trying to reverse the premium I found out they had locked their premiums something that I've heard of it done by all those false businesses.