Auto & General Broken Promises

This past weekend I had the misfortunate of being involved in an “accident.” When it happened the only thing that kept me calm was the fact the I know I had insurance and going forward I will be okay. I submitted a claim and was informed that I will be contacted and updated on the progress of my claim. During this whole process no, one got back to me to inform me about the progress of me claim. Although I appreciate that my claim has been finalized it just disappointing that after 7 years of being claim free the one thing that was constantly reminded of during my initial contact with Auto & General was the access fee that I needed to pay and even in the final communication. I was fully aware of the access fee and understand the it is something that is stipulated in my policy. However, I thought that having insurance lightness once financial burden and at the end of the day the client is not the one paying for most of the damages. I hoped that once claim history and claim being submitted will be considered and that the client is not the one paying for most of the damages. I was truly wrong regarding the latter. That was my experience dealing with Auto & General, where they promise reliable service to you but just fell short of that.