Auto General better than outsurance

Car insured with auto and general 2 years was told by outsurance that they could better it. Had problem with debit order due to a inception date after 2days getting through was told by the representative that she can reinstate and will phone me back Never phoned i phone just to be told they cant help me reinstate or new policy without explanation I had the same experience with another insurance company where i was miss informed I contacted hippo who was also very helpful and patient and they put me through to Auto and general who very good and competent and gave me the policy i wanted