Auto & General. BAD to WORSEN

Hi reeders this is miss Matthys again.with a update on A/G today 21st January after the complait about Bad Service, Nosi Sodo phone my husband on Friday, after A/ G sent me a massage they will call me.on the misunderstanding She was short of words,dont answer my questions that i dont understand and today was the cherry on the cake..She phone again after i ask to phone me.Miss Nosi Sodo, if people have a insurance, it ment,i want my property and vehicles insured. The accident happen on 10 January 2022.I file the complaint on the app the same day.Now today? You came back to my wife,and say" sorry the accident are not in the 24 hour report to you.I sent photos to the motor assessor ,mr.Botha after he phone me the next morning,still in the 24 hour timeframe,and i sent him also the damage photos of the accident. I am sick of straggling with these lady. I want a manager to phone me,coz my insurance is nearly R900 pm.and i feel it part of the employees salaries. .Im sitting wih the sms from the consultant.on the 12th January 2022.so from the 10th January 2022 at pass 3 till 12th January 2022.is it still in the timeframe after i submit the whole accident on 10th January 2022.as it happen? Dont try to bul**** me,please.today i phone again and ask for a mail of the policy,the lady said she will sent it in the hour. NOTHING.now what now