Auto & General at it again

I strongly suggest that you stay away from this insurance company. word out there is that most insurance companies try and wiggle out of settling claims. Auto & General is definitely guilty of such allegations. The paving around my swimming pool caved in. This occurred during June 2023 that week when Cape Town experience very stormy weather and non stop torrential rain. My claim was not prioritized . And at that time the damages was nothing compared to what the assessor saw two weeks after logging the claim with them. They turned my claim down due to allegations that the pool was empty. empty . Luckily for me or so I thought I took photographs the moment that I became aware of the damages which occurred on the 13th of June 2023. occurred . I challenge them and they dispatched a pool specialist. I measured the water level in front of the pool specialist and he stated it is in line with the water level requirement. into However to my surprise they contacted me and still refused to settle the claim. This time with the poor excuse that the water table in my area is to high. No Water engineer or any water expert was ever engaged to let them come such a conclusion, I therefore will never recommend them to anybody. They take your money and just simply do what they want . Bunch of *******. This is but one incident I am sharing I have proof of more. I therefore challenge them to relook at this carefully. I have just started. Pull out your recordings Auto & General. And hear for yourself. By the way the photo that you attached to your claim can be disputed as it was an areal photo. The one you assessor saw was taken at the time of the damage.