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Reginald O
1 reviews | Active since Feb 2023
10 Feb 2026, 10:19
Auto? General are not always there for you
Somebody nicked my car in the parking bay, contacted A&G on the 3rd of February 2026,send in my claim via their app with all relevant photos. Since the time frame of claiming up till this morning, no feedback. This morning after numerous calls, I finally received a message to inform me that they now make use of a procurement system, now I need to take yet again photos of the damage, side of the car, milage as well as license disk. Why did they not inform me in the first place that they are using a procurement agency?? Now it's going to take another week before repairs to start. At least I could have send the relevant info directly to this procurement agency.
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Replies (2)
Auto & General's replyOfficial
10 Feb 2026, 10:25Hi Reginald,
We are sorry to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
Auto & General's reply10 Feb 2026, 10:25
Official
Hi Reginald,
We are sorry to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
We are sorry to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Auto & General Team
RO
Reginald O's updateReviewer Update
16 Feb 2026, 15:25On Wednesday I contacted this insurer and they informed me that my claim will be settled in 3 days time, today, the 4 the day, they contacted me again, informing me that funds will be paid into my account in three days as from today onwards. This claim were registered on the 4th of February. Their calculations does not add up, first three days from Wednesday and now three days from today??? What's up?? Every month you deduct your premium, but when it comes to paying, you always have some sort excuse, pathetic. I've been checking my phone and email account, no messages or phone calls
RO
Reginald O's update16 Feb 2026, 15:25
Reviewer Update
On Wednesday I contacted this insurer and they informed me that my claim will be settled in 3 days time, today, the 4 the day, they contacted me again, informing me that funds will be paid into my account in three days as from today onwards. This claim were registered on the 4th of February. Their calculations does not add up, first three days from Wednesday and now three days from today??? What's up?? Every month you deduct your premium, but when it comes to paying, you always have some sort excuse, pathetic. I've been checking my phone and email account, no messages or phone calls