Auto & General are a ***** and *****.

I would rate them starless if it was possible. The Accident occurred on the morning of the 28th of March 2022. The insurance arranged for the car to be towed, to the service provider of their choice. The assessment was done after almost two weeks, and during this process no updates are given, one must follow up every now and then to get updates from them on how far they are with the process.

Eventually they approved the claim and told me to pay the excess fee of which we did within a day after they told me to pay. From that point the insurance shifted responsibility of dealing with the service provider to me and yet they are a third party to me. The date of getting the car has been moved for the past 3 weeks. And no updates are given until I call to ask what is happening. Two weeks ago, the third party said they were struggling to get the light and a week ago it was a bumper, now this week it’s lights again. I feel that the insurance and their third party are playing games with my wife.

For almost 2 months we have been without a car, and we are struggling to cope without the car to get to work. I must take two taxis to get to work and spend between R2240 and R2800 monthly on public transport. And sometimes she gets to work late due to the transport system. This inconvenience has put her in a bad light at work and is affecting her negatively psychologically and physically. Today is the 24th of May and they are still telling us about ordering parts. I feel so disappointed and disheartened with Auto and General considering that we are paying monthly for a service that is supposed to elevate our stress but instead it is causing it. Is this really “what experience looks like”? My wife is even going into depression because of this poor service and communication. They keep on lying to us weekly.