Auto & General: Appalling quality of work, and extremely long service turnaround time

The quality of Service from Auto & Genereal is pure and utter *******...

I have been disappointed on multiple instances .

Here is high level detail of the worst 2 so far...

In November of 2016 I had an accident with my 118i. The turn around time from Auto and General was more than 2 months. I was told I would get the car back before they closed for the festive period. I ended up being without my car for till mid January of 2018. I went to inspect the vehicle while they were working on it. Wen the vehicle came from wherever they were holding the vehicle, it came back with a faulty window. The window mechanism refused to work. When I got the vehicle back none of the parts ordered where a decent fit, the panels were misaligned, the BMW badge was of such a poor quality it flew off the bonnet while I was driving and the headlights were not centered making it hard for me to see at night. The quality of workmanship on the vehicle was appalling. Even though I loved the vehicle, I had to let it go. The turnaround time was pathetic. Furthermore they took 2 years to recover my excess from the insurance company of the guard who bumped me.

Now I have another vehicle in for repairs. There is a window that needs to be replaced after a smash and grab. Glassfit is telling me that they need 35 working days to source a part from Germany. SMG in Parow can do it for me in 5 - 7. I spoke to a consultant to try and get my claim moved to the better service provider. A service provider who has helped me with the same vehicle, under the same policy with the same insurance provider. The consultant was not knowledgeable and was of not much help. Now I without a vehicle again for an extended period of time.

Regardless if Auto and General can assist me or not. I cannot deal with this poor quality of service. They take a premium every month and promise the world (and call it comprehensive insurance) but when it comes time to deliver they are useless.

I have already moved my x6 M50d and my F30 320i (the car that replaced the 118i) away from Auto and General. Next on my list is the 116i.