auto & general and Telesure failing to give detailed evidence report even when requested by client

08 April 2018 lodged an accident claim to my insurer Auto & General. 26 April 2018 received a rejection letter from James Heystek. In the rejection letter there is no detailed evidence report. I responded to the rejection letter posing questions to the senior management regarding the evidence. Placed a dispute on 30 April 2018 with dispute department and specifically stated that the rejection letter did not have any detailed evidence report collected and i requested such a report. Received a response from dispute department, rejection letter, on 11 May 2018 with no detailed evidence report.

This is not a detail evidence report that can indicate to a client that the assessment was fair and ethical, see below quotes

Dispute department quote: "During the investigation of the claim we obtained sufficient evidence to show that you were under the influence of alcohol at the time of the accident. This was confirmed by independent witnesses who saw the accident occur and were at the scene of the accident."

Assessor Rejection letter quote "This decision had to be made because of the following: The person who was driving the insured vehicle, was under the influence of alcohol at the time of the incident you are claiming for." An insurer that followed fair and ethical processes would provided a detailed report on evidence, especially when requested by the insured, and not just the decision made upon the findings. Unless Auto & General and Telesure group appreciate their clients only when they pay premiums and during claiming they forget see the as invaluable clients. Again such raises question on professionalism app**** on my claim