AUTO & GENERAL and CAPE PENINSULA PANELBEATERS Unreliable

On Friday , 02de March I was told by the consultant my claim been finalised and that Cape Peninsula panelbeaters will contact me within 48 hours which they did not. I eventually contacted them where I was told my car came with no paperwork and just standing at their workshop. I emailed auto and general's complaints department twice regarding the bad service I am getting from the panelbeaters with no response. Yesterday I get an invoice from the panelbeaters that the car will be ready today. I go around to the panelbeaters today (the address showing on their website and invoice) just to find out they have moved last year already. I am extremely anger and feel I should find a better insurance company as Auto and general send their customers cars to messed up places.