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Sally F

1 reviews | Active since Jul 2019

19 Mar 2022, 11:52

Auto & General

I am still waiting for feedback from A & G

0
Replies (5)
Auto & General
Auto & General's reply19 Mar 2022, 12:29
Official
Hi sally,

We will follow up on your original post.

Regards,

The Auto & General Team
Auto & General
Auto & General's reply19 Mar 2022, 12:34
Official
Hi Sally,
 
 We will re-escalate your request as a matter of urgency.
 
 We do apologise for the service you have received.
 
 Kind Regards,
  The Auto & General Team 

SF
Sally F's update19 Mar 2022, 16:16
Reviewer Update
Similar reply that you gave me a while ago.
SF
Sally F's update21 Mar 2022, 16:42
Reviewer Update
I received a computer-generated cellphone message this morning (Human Rights Day - how ironical) at 8:07, saying that A & G had tried to contact me, but with no success; could I please furnish them with another contact number or phone them? The general call centres number was given, but no name of the caller was supp****. There were no missed calls registered on my phone. I phoned the number, but a voice message told me it was outside normal working hours; effectively emergencies only.
How seemingly clever! Now it will be listed on A & G's side as an attempt to contact me - were unsuccesful and I didn't bother to get back to them. II wasn't born yesterday -they may check this on their files, where they will also find my landline number as well as my email address. Oh, and also any other details they may care to require.
Auto & General
Auto & General's reply22 Mar 2022, 08:13
Official
Hi Sally, we apologise for poor service received and we will look into this for you. 
Please note our team will contact you during the course of today. 
Kind Regards,
The Auto & General Team