Auto & General
My daughter was involved in a crash on the 15th May 2019. My claim was rejected due to non payment of the April Premium. I have sent them proof of payment and also further proof of the credit to their bank account, which states the transaction was successful. I have no feed back or call since the 6th June from Tashveer at A & G or the disputes department, despite assurances from them.
My daughter has been without a car now for a month on an accident that was not her fault.
Auto & General are a disgrace not coming back to you and obviously don't care about inconveniencing the customers and I would advise anyone to avoid them.
I have had to take this to the Oumbudsman now due to them keeping quiet once I had proved payment of my premium.
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Replies (3)0
Replies (3)
Auto & General's replyOfficial
14 Jun 2019, 08:37We acknowledge your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's reply14 Jun 2019, 08:37
Official
We acknowledge your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Auto & General Team.
Best regards,
Auto & General's replyOfficial
18 Jun 2019, 13:44Update:
We confirm that our Internal Dispute Resolution Team as well as our Customer Relation Specialist contacted you. We are pleased to confirm that this matter has been resolved and that you are in agreement to close the matter off.
Please feel free to contact our Customer Relation Specialist if you require further assistance, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto % General Team.
We confirm that our Internal Dispute Resolution Team as well as our Customer Relation Specialist contacted you. We are pleased to confirm that this matter has been resolved and that you are in agreement to close the matter off.
Please feel free to contact our Customer Relation Specialist if you require further assistance, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto % General Team.
Best regards,
Auto & General's reply18 Jun 2019, 13:44
Official
Update:
We confirm that our Internal Dispute Resolution Team as well as our Customer Relation Specialist contacted you. We are pleased to confirm that this matter has been resolved and that you are in agreement to close the matter off.
Please feel free to contact our Customer Relation Specialist if you require further assistance, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto % General Team.
We confirm that our Internal Dispute Resolution Team as well as our Customer Relation Specialist contacted you. We are pleased to confirm that this matter has been resolved and that you are in agreement to close the matter off.
Please feel free to contact our Customer Relation Specialist if you require further assistance, and we apologise for any inconvenience this has caused.
Kind Regards,
The Auto % General Team.
Best regards,
Auto & General's replyOfficial
18 Jun 2019, 13:45Dear James,
You are welcome to keep my information for future reference.
Kind Regards,
Dorothy Smit
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You are welcome to keep my information for future reference.
Kind Regards,
Dorothy Smit
***
***
Best regards,
Auto & General's reply18 Jun 2019, 13:45
Official
Dear James,
You are welcome to keep my information for future reference.
Kind Regards,
Dorothy Smit
***
***
You are welcome to keep my information for future reference.
Kind Regards,
Dorothy Smit
***
***
Best regards,