NA
Najjemoenessa A
1 reviews | Active since Mar 2012
22 Sept 2016, 08:06
Auto & General
<p>Lodged a claim for Garage door with Auto and General on the 16.09.16 @ 11h30. The door was assessed by Bromo Build Plum @ 19h00 , sent by 1 Call on the 16.09.16. To date no report was given to A/G. No follow up from A/G staff , all calls made by me , several times . Unable to use garage since 16.09.16. A/G uses 1 Call for services. Calls made to them too. I was advised several times by A/G staff to contact 1 Call myself. What type of service is this , if i can call it that. Was called last night 21.09.16 by a staff member from Bromo at 19h40 , he needed to take photos of the door , this after 3 days , go figure.</p> <p>Very frustated with A/G FOR LACK OF INTEREST AND DELIVERY OF SERVICE.</p>
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Replies (3)
Auto & General's replyOfficial
22 Sept 2016, 08:11We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration. Kindly assist us with your policy number in order to investigate your concerns and provide you with feedback herein.
Hoping to hear from you soon.
Kind regards,
The Auto and General Team.
Best regards,
Auto & General's reply22 Sept 2016, 08:11
Official
We acknowledge receipt of your complaint.
We are so sorry to hear about your frustration. Kindly assist us with your policy number in order to investigate your concerns and provide you with feedback herein.
Hoping to hear from you soon.
Kind regards,
The Auto and General Team.
Best regards,
Auto & General's replyOfficial
22 Sept 2016, 08:29Update:
As discussed with one of our Customer Relation Specialists, we have traced your policy as well as the claim that you are referring to. The agreement is that we will give urgent attention to your concerns and provide you with feedback today.
Kind regards,
The Auto and General Team.
Best regards,
Auto & General's reply22 Sept 2016, 08:29
Official
Update:
As discussed with one of our Customer Relation Specialists, we have traced your policy as well as the claim that you are referring to. The agreement is that we will give urgent attention to your concerns and provide you with feedback today.
Kind regards,
The Auto and General Team.
Best regards,
Auto & General's replyOfficial
22 Sept 2016, 15:12Update:
We are pleased to confirm that this matter has been resolved to your satisfaction.
You are welcome to contact our Customer Relation Specialist should you require any assistance in the future.
Enjoy the rest of your day.
Kind regards,
The Auto and General Team.
Best regards,
Auto & General's reply22 Sept 2016, 15:12
Official
Update:
We are pleased to confirm that this matter has been resolved to your satisfaction.
You are welcome to contact our Customer Relation Specialist should you require any assistance in the future.
Enjoy the rest of your day.
Kind regards,
The Auto and General Team.
Best regards,