Auto & General

Replaced my vehicle with another on my policy, a week later when I requested the updated documents I found that the policy was never changed, vehicle that I sold was still insured and the new vehicle wasn't, after 7 hours trying to get this resolved I was told to do a self inspection on the app, after I could not find this on the app I again contacted A&G, a different operator now told me that there was no need for the inspection. Where does this leave me A&G??