Auto&Gen signed me up for a policy without consent

Auto and General signed me up for a homeowners policy, via better life brokers, without my consent and are now not giving me a refund. Despite being dual insured without my knowledge. This doesn't only contravene the insurance act but is plain out right theft! Since my request for refund it has taken me 67 minutes worth of phone calls to get feed back. I have not once been notified by A&G of the process or what is happening. NExt step is the Ombudsman.