Auto & Gen refuse to extend/ provide car hire

I m so dissappointed and frustrated with Auto and general at the moment. I had an accident in November 2019, whereby a drunken driver bumped into my car. I lodged a claim with auto and general and was happy that the claim was approved and I was given a go ahead to take my car in for repairs in December but I was then adviced by the pannel beaters that since they were about to close for december holidays and my car was still drivable how about I bring it in January, I agreed with Auto and general s approval. On the 13th of Jan 2020 the car was booked in at the panel shop and the insurance arranged a courtesy car for me. On the 4th of February I went to the pannel beaters to check how far my car was. To my shock, i was informed that the car was still in body repairs. I then demanded to see it only to find that there was no progress, the car was still dismantled, without a roof. I was then told that the roof was still on backorder, that the body part( roof) is out of stock at the factory. On the 12th of February I was supposed to return the car hire and I called the insurance and explained to them that no repairs has been done to my car because the pannel beaters are still waiting for the order and m supposed to take back the courtesy. Auto & General refused to extend the car hire. I was told that I m only given 30 days for car hire after which I am supposed to hire the car myself. I was told that the only thing they can assist me with is to provide their discounted rates on car hire of which I think its rediculous. Is it now my problem that the car is not fixed? I took my car to the service provider appointed by the insurance and now what should happen when the car is not fixed timeously? Should it really be my baby that the car is not fixed and m supposed to popout money from my pocket to pay for car hire whilst I m a loyal client who pays insurance premiums every month? At the pannel shop they told me that it can take upto 4 weeks for them to receive the parts and will definitely take more time since there s work to be done and paintings etc. So m I really expected to hire myself a car for that long?! I cant take my car from the pannel shop because it is dismantled, doesnt have a roof. I had to pay R3600 so that I can have the hired car for 7 days!. Imagine I have to pay that kind of cash weekly whilst I still pay for my car that is sitting at the pannel shop. This is unfair!. I expected my car to be fixed or atleast Auto and General to extend the car hire. It is not my problem that the pannel shop cannot get the parts.

Auto & General, as your loyal client I feel that you are supposed to provide me with a courtesy car untill my car is done. I pay insurance premiums on time every month to ensure that I have a peace of mind but instead I now have stress. Hope for your speedy response and action.