NB
Ncumisa B

1 reviews | Active since Feb 2020

27 Oct 2025, 16:44

Auto d general is a nightmare insurance company

If you don't like peace of mind then join this insurance Auto & general, they have the most ***********, selfish, inconsiderate sales people, very unprofessional, inept, amateurish sales people. I made my claim on 30-09_2025 to date I'm still waiting for this unskilled consultant Simangele Hlela whom I've been writing email to and making call but it was to no avail up to date. Everytime I'm calling this Simangele Hlela I'm always told she is on the call and she will call me back, she is one of the reasons people cancel their insurance with Auto d general even after year of being a loyal client cause such *********** is unacceptable and Auto d general does nothing about such people. These people don't know the importance of customer service they lack in that department dismally. Empty promises is what they are good at. Auto & general is a nightmare with their consultants especially Simangele Hlela she takes the cup.

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Replies (1)
Auto & General
Auto & General's reply27 Oct 2025, 16:49
Official
Good day Ncumisa,

We are truly sorry for the experience you had with us. We know we fell short of the service you deserve.

We will escalate your complaint to the relevant team to assist you and apologize for the inconvenience and frustration caused to you.

Kind regards, 
The Auto & General team