Auto @ General non SERVICE

On 17 June we were in an accident. I phone Auto & General, they send someone to assist us! I requested them to activate my car hire option, when they informed me that I did not sign up for that option! I asked them to send me a copy of the sales conversation but to date I have not received the copy and I have not been refunded for the guesthouse we stayed over the night of the accident, although I was told that I do have that option! I had to pay for the car hire out of my own pocket! After numerous mails & phone calls, I still have not received any feedback! After cancelling the policy they still collected the premium and I had to return the premium at the bank! The manager that was assigned to my case never contacted me or gave me feedback, I had to liaise with Technicolor myself to know what is the progress with my vehicle and I waited two months for my vehicle! Auto & General do not know the meaning of good service!