Auto and gerneral mis-selling

Rather poor service from auto and general recently. I receieved a call in october 2022 and was sold a value added benefit that did not do as advertised. I was told on the sales call that this benefit would assist me with tax returns and advice. Then when i needed advice i was told i could not receive it even though i was paying for this service. Very poor sevice Auto and general it looks like its time to change insurers after almost 20 years.