Auto and General's "TERRIBLE SERVICE"

I received terrible service from this Insurance Company. I signed up with them in August 2018 and they send me correspondence in Afrikaans only which i did not understand why. it only make sense now after my car was in an accident that they were misleading and de*****ing me. They now require a double amount for the excess from the basic access of R 6 750.00 TO R 12 850.00. Whereas i had made it clear that i signed up with them because my current insurance at the time did not cover for the damages if the accident happened while the car was driven by someone else. Auto and General telephonically assured me that they will pay for the costs in this previous mentioned event but now their story has changed. i am also not happy with the way they handled my claim, i had to do a followup every time. Even the assessment of the damaged part was not satisfactory since they did not even send an assessor.

I am so very disheartening by the overall experience and would never in a million years refer anyone to join this ****.