Auto and General - worst client experience

Personally, I have had it with these short term insurers always trying to find a loophole to not cover your claim. Secondly, they have inexperienced consultants that share false information misleading clients and takes no accountability for their mistakes. They have been giving me the run around after they have made a massive mistake with my claim. They are one of the insurers that will constantly communicate with you to ensure that premiums are paid,but when it's time for them to actually service you there's no response at all.