Auto and General unfair treatment

I strongly suggest that Auto and General reviews their working relationship with the assessment center they are using,at first they said they assessment the damages on my bakkies whereas they did not assess accordingly, then Auto and General sent the amount that they will pay according to what was assessed which was wrong I disputed it,now the Z(STRAIGHTHROUGH PROCUREMENT SOLUTIONS)is asking me to explain the damages in my car again ,yet previously they concluded without verification, my car is accumulating storage bill by the holding yard, This matter is draining and causes unnecessary financial problems, can I be assisted for this matter to be finalized First I had to prove that,A&G client was not truthful about how the accident occurred, not I'm expected to assess the damages in my car ,is it because I'm a third-party, I do nor deserve to be assisted, this is unfair to me Bongekile Sarjou Dlamini