Auto and General *****ulent

I had policy with them that I canceled in January. I received cancelation letter that there was no deduction until the 19 April they went through my account to debit the money. I did follow up today the India lady on the phone only cared about selling their products and told me they can't refund me unless I sent the qoute the polocy I took and cancelation letter they sent me. She was so rude and *********** even to say she doesn't care I can report this matter further after I told her that this is going far. Auto and General are *****ulent and their team had no customer care they are only about money