Auto And General trying to pull a fast one with regards to paying for repairs on entirety of my claim

I am appalled by the service I'm getting with Auto and General. I had an incident that I'm currently claiming for, an incident that occurred on the 15th of August 2018, where I was visiting in Johannesburg and was parked at a Pick n Pay in Elspark, Germiston. Upon leaving, I did not realize there was a horizontal concrete barrier in front of me (I can't state exactly how high the barrier was as I am not sure), so I drove straight over the barrier, without realizing my error. The vehicle veered to the left while descending the barrier (front left wheel was the first to hit the ground) the front of my bumper cracked a little and the left of my bumper collided with the bumper of the vehicle that was parked to my left ahead of my vehicle, my left fender was also damaged as it sc****d along the body of the other vehicle. As the vehicle was coming down the barrier (because it veered to the left) the weight of the vehicle caused some damage right underneath the left rear passenger door, The undercarriage plastic cover was also damaged in this incident.

I dealt with the damages done to the other vehicle privately.

I reported this specific incident earlier this month (Feb 2019), I had 2 other damages, aside from this claim (2 separate incidents) on the vehicle and was told that I had to do 2 other separate claims - but this is beyond the scope of this specific complaint.

I initially preferred an inspection of the damage, but for some reason this was not possible and was given an option to rather take pictures of the damages (which I was not impressed about)

The claim was then forwarded to the inspection/accessor manager, who proceeded to call me asking me details about how the incident occurred, which I did not mind and proceeded to explain. Calls following that I kept getting the impression I was being asked questions in such a manner as if I was being cross examined for loop holes, which I did not particular appreciate.

Eventually the claim was approved but excluded 2 crucial repairs. The damage that occurred right underneath the rear left passenger door (due to the damages not making sense, because apparently gravity also doesn't make sense to the accessor). And whether the undercarriage plastic cover should be replaced is at the discretion of the repairer and not guaranteed.

My problem is all of these issues/damages occurred during the incident and the way the accessor described my description as nonsensical left me reeling.

So long-story short, I need to have all the damages that occurred on this specific incident to be covered in my claim.

It does not make sense that I need to pay an average of R6000 excess to cover for damages that are easily less than my excess amount and does not cover the entirety/bulk of the damages that occurred in this incident.

I pay my monthly premiums without fail and its been nearly 2 years since my last claim.

I am, in no shape or form, impressed with the service that I received and am seriously considering moving to another insurance company, I need a satisfactory resolution ASAP!

Very dissatisfied.