Auto and general theft

My vehicle was insured with Autogen. I canceled the insurance at the end of September. They sent me an e-mail to confirm cancelation however still deducted premium from my account in October. After I complained they promised to refund me but have not done so. My vehicle is currently uninsured because there wasn't money left in my account for the new insurance. That's theft. Autogen is a ripoff. NEVER insure with them.