1 reviews | Active since Feb 2013
Auto and General the worst insurance company in South Africa
I have been insured with Auto and general from late 2017 for household and car cover. I cancelled the car cover which was a mission and a very painful experience. In May I had a geyser burst and naturally called my insurance as my daughter's room was damaged. today I am being told that I was under insured so therefore my claim will not be paid out in full. My premiums increased this year when I told them my address changed. I was not informed to up my cover. Now that I have a problem I am told I was under insured they have used ratios to calculate my value of my claim. So now they will increase my premium yet again and now I am stuck with debt to buy my own replacement furniture. Why is it that insurances tell you all these things when you have a problem?
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards
The Auto & General Team.
We acknowledge receipt of your complaint.
We will be in contact with you during office hours.
Kind Regards
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, please allow us an opportunity to look into your concerns in order to provide you with feedback.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialist, please allow us an opportunity to look into your concerns in order to provide you with feedback.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialists who investigated your concerns.
During the administration of the claim we have established that you are under insured, and the claim was subsequently settled based on your insured value. Please bear in mind that it remains the Insured responsibility to make sure that the policy is updated at all times.
In view of the above, confirm that we cannot fault the decision regarding the settlement of the claim, and that the decision will remain unchanged.
We are really sorry that we have lost you as a customer, but respect your decision and confirm that the policy has been cancelled as requested.
Kind Regards,
The Auto & General Team.
Update:
As discussed with our Customer Relation Specialists who investigated your concerns.
During the administration of the claim we have established that you are under insured, and the claim was subsequently settled based on your insured value. Please bear in mind that it remains the Insured responsibility to make sure that the policy is updated at all times.
In view of the above, confirm that we cannot fault the decision regarding the settlement of the claim, and that the decision will remain unchanged.
We are really sorry that we have lost you as a customer, but respect your decision and confirm that the policy has been cancelled as requested.
Kind Regards,
The Auto & General Team.