YR
Yogan R
1 reviews | Active since Jun 2021
18 Jun 2021, 22:30
Auto And General. The worst insurance company in S.A.
Auto And General is worst insurance company to deal with. My car is insured with Auto and General. They call you and better your current premium and when there's a claim they decline and reject your claim.
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Replies (5)YR
Yogan R's updateReviewer Update
19 Jun 2021, 10:26On the 7th of May 2021 I had an accident. On the 8th of May 2021 I reported it to SAPS. On the 10th of May 2021 I logged a claim with Auto and General as my vehicle is insured with them. Only on the 12th of May my vehicle was towed to a Panel Beater who is 100kms away from me. They take for ever to get back to you. I have to always call them. The claims processor (Portia Sibiya), said the vehicle will be written off. Then Portia gets back to me saying they will repair the vehicle. On the 8th of June 2021, 1 month later the panel beater calls me to tell me that the claim was rejected. Auto and General did not call me. I had to call them and I logged a complaint. It was looked at their dispute Dept and (Pieter Naude) was handling the complaint. Only then does he tell me that my claim was rejected and that he will get back to me by the 17th of June.
On the 17th of June 4:30pm he sends me an email to say that his manager is still busy and will get back to me. On the 18 the of June he calls me and tells me that my claim has again been rejected and declined due to me not supplying a history of previous insurance company details.
My questions are :
Why did they not get the history of previous insurance company details when the policy was taken out?
Why are they doing it now when there is a Claim?
I had my policy with Auto and General with no payment issues. All premiums were paid and was up to date with them.
What if I claimed 10 or 15 years down the line and claim was rejected like now? So Auto and General would have taken 15 years premiums from me and then said sorry your claim has been rejected and declined. We cannot repair your car.
Well this is exactly what they are doing now. Taken my money for all the premiums I have already paid for and now saying sorry claim rejected and declined we cannot pay for your damages.
I was with Outsurance and joined Auto and General cos of the lower premium and quality service as advertised with ads on the net and tv etc... But clearly they are not who they say they are.
Auto and General said you are now covered. I had peace of mind that my car was covered with them.
Now I am left with a damaged car which I can't use. This is my only vehicle. I don't have the funds to repair my vehicle. Auto and General has now closed the file on my complaint and left me with stress and sleep less nights.
If there are people out there that has been through this or similar please advise on what to do.
I advise people to think before they join Auto and General.
Worst company ever!!!
I have never seen another business or company do this to a customer.
Basically what Auto and General did is that they took my money and told me buzz off!!!
Unhappy , angry , sad , disappointed customer.
On the 17th of June 4:30pm he sends me an email to say that his manager is still busy and will get back to me. On the 18 the of June he calls me and tells me that my claim has again been rejected and declined due to me not supplying a history of previous insurance company details.
My questions are :
Why did they not get the history of previous insurance company details when the policy was taken out?
Why are they doing it now when there is a Claim?
I had my policy with Auto and General with no payment issues. All premiums were paid and was up to date with them.
What if I claimed 10 or 15 years down the line and claim was rejected like now? So Auto and General would have taken 15 years premiums from me and then said sorry your claim has been rejected and declined. We cannot repair your car.
Well this is exactly what they are doing now. Taken my money for all the premiums I have already paid for and now saying sorry claim rejected and declined we cannot pay for your damages.
I was with Outsurance and joined Auto and General cos of the lower premium and quality service as advertised with ads on the net and tv etc... But clearly they are not who they say they are.
Auto and General said you are now covered. I had peace of mind that my car was covered with them.
Now I am left with a damaged car which I can't use. This is my only vehicle. I don't have the funds to repair my vehicle. Auto and General has now closed the file on my complaint and left me with stress and sleep less nights.
If there are people out there that has been through this or similar please advise on what to do.
I advise people to think before they join Auto and General.
Worst company ever!!!
I have never seen another business or company do this to a customer.
Basically what Auto and General did is that they took my money and told me buzz off!!!
Unhappy , angry , sad , disappointed customer.
YR
Yogan R's update19 Jun 2021, 10:26
Reviewer Update
On the 7th of May 2021 I had an accident. On the 8th of May 2021 I reported it to SAPS. On the 10th of May 2021 I logged a claim with Auto and General as my vehicle is insured with them. Only on the 12th of May my vehicle was towed to a Panel Beater who is 100kms away from me. They take for ever to get back to you. I have to always call them. The claims processor (Portia Sibiya), said the vehicle will be written off. Then Portia gets back to me saying they will repair the vehicle. On the 8th of June 2021, 1 month later the panel beater calls me to tell me that the claim was rejected. Auto and General did not call me. I had to call them and I logged a complaint. It was looked at their dispute Dept and (Pieter Naude) was handling the complaint. Only then does he tell me that my claim was rejected and that he will get back to me by the 17th of June.
On the 17th of June 4:30pm he sends me an email to say that his manager is still busy and will get back to me. On the 18 the of June he calls me and tells me that my claim has again been rejected and declined due to me not supplying a history of previous insurance company details.
My questions are :
Why did they not get the history of previous insurance company details when the policy was taken out?
Why are they doing it now when there is a Claim?
I had my policy with Auto and General with no payment issues. All premiums were paid and was up to date with them.
What if I claimed 10 or 15 years down the line and claim was rejected like now? So Auto and General would have taken 15 years premiums from me and then said sorry your claim has been rejected and declined. We cannot repair your car.
Well this is exactly what they are doing now. Taken my money for all the premiums I have already paid for and now saying sorry claim rejected and declined we cannot pay for your damages.
I was with Outsurance and joined Auto and General cos of the lower premium and quality service as advertised with ads on the net and tv etc... But clearly they are not who they say they are.
Auto and General said you are now covered. I had peace of mind that my car was covered with them.
Now I am left with a damaged car which I can't use. This is my only vehicle. I don't have the funds to repair my vehicle. Auto and General has now closed the file on my complaint and left me with stress and sleep less nights.
If there are people out there that has been through this or similar please advise on what to do.
I advise people to think before they join Auto and General.
Worst company ever!!!
I have never seen another business or company do this to a customer.
Basically what Auto and General did is that they took my money and told me buzz off!!!
Unhappy , angry , sad , disappointed customer.
On the 17th of June 4:30pm he sends me an email to say that his manager is still busy and will get back to me. On the 18 the of June he calls me and tells me that my claim has again been rejected and declined due to me not supplying a history of previous insurance company details.
My questions are :
Why did they not get the history of previous insurance company details when the policy was taken out?
Why are they doing it now when there is a Claim?
I had my policy with Auto and General with no payment issues. All premiums were paid and was up to date with them.
What if I claimed 10 or 15 years down the line and claim was rejected like now? So Auto and General would have taken 15 years premiums from me and then said sorry your claim has been rejected and declined. We cannot repair your car.
Well this is exactly what they are doing now. Taken my money for all the premiums I have already paid for and now saying sorry claim rejected and declined we cannot pay for your damages.
I was with Outsurance and joined Auto and General cos of the lower premium and quality service as advertised with ads on the net and tv etc... But clearly they are not who they say they are.
Auto and General said you are now covered. I had peace of mind that my car was covered with them.
Now I am left with a damaged car which I can't use. This is my only vehicle. I don't have the funds to repair my vehicle. Auto and General has now closed the file on my complaint and left me with stress and sleep less nights.
If there are people out there that has been through this or similar please advise on what to do.
I advise people to think before they join Auto and General.
Worst company ever!!!
I have never seen another business or company do this to a customer.
Basically what Auto and General did is that they took my money and told me buzz off!!!
Unhappy , angry , sad , disappointed customer.
Auto & General's replyOfficial
20 Jun 2021, 11:30Hi Yogan,
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto& General Team
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto& General Team
Auto & General's reply20 Jun 2021, 11:30
Official
Hi Yogan,
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto& General Team
We acknowledge receipt of your complaint.
We will be in contact with you during office hours to discuss your concerns.
Kind Regards,
The Auto& General Team
YR
Yogan R's updateReviewer Update
22 Jun 2021, 09:25Pieter.
I DON NOT AGREE WITH THIS OUTCOME OF THE CLAIM!!!
This Is totally unfair on me as a consumer / customer / client.
Why didnt Auto and General look into the policy when it was taken out?
Why only now when there is a claim that yourl Auto and General are looking at call recordings when the policy was taken out. Auto and General is looking for every loop hole and gap to reject and decline the claim and now you are rejecting based on this.
So if I had claimed 15 years later then Auto and general would have rejected and declined then also.
So I would have paid all my premiums to you for 15 years and would have not been covered and my car would not have been repaired like what Auto and General is doing to me now.
When the policy was taken out there was no issues and yourl took my money for this entire period.
Auto and General is not even giving me any options here to use!
I have never ever come across another insurance company that does this to a customer. This is extremely poor, bad, pathetic service.
I will never advise anyone to join Auto and General.
Disgusting.
YR
Yogan R's update22 Jun 2021, 09:25
Reviewer Update
Pieter.
I DON NOT AGREE WITH THIS OUTCOME OF THE CLAIM!!!
This Is totally unfair on me as a consumer / customer / client.
Why didnt Auto and General look into the policy when it was taken out?
Why only now when there is a claim that yourl Auto and General are looking at call recordings when the policy was taken out. Auto and General is looking for every loop hole and gap to reject and decline the claim and now you are rejecting based on this.
So if I had claimed 15 years later then Auto and general would have rejected and declined then also.
So I would have paid all my premiums to you for 15 years and would have not been covered and my car would not have been repaired like what Auto and General is doing to me now.
When the policy was taken out there was no issues and yourl took my money for this entire period.
Auto and General is not even giving me any options here to use!
I have never ever come across another insurance company that does this to a customer. This is extremely poor, bad, pathetic service.
I will never advise anyone to join Auto and General.
Disgusting.
YR
Yogan R's updateReviewer Update
22 Jun 2021, 11:11Again I will state that I am unhappy and do not agree with this decision! When a client takes out a policy with a company, the client is paying money on the policy and in return is being covered. So why when there is a claim Auto and General refuses to cover the client?
YR
Yogan R's update22 Jun 2021, 11:11
Reviewer Update
Again I will state that I am unhappy and do not agree with this decision! When a client takes out a policy with a company, the client is paying money on the policy and in return is being covered. So why when there is a claim Auto and General refuses to cover the client?
YR
Yogan R's updateReviewer Update
22 Jun 2021, 12:11How come Auto and General is now prepared to pay back my premiums but can not pay the claim?
I find this rather strange.
So because the claim amount is higher than what I paid in premiums thus far, so that is why Auto and General is prepared to pay my premiums back but cant pay for the claimed amount.
So is this how Auto and General deals with their customers and clients?
YR
Yogan R's update22 Jun 2021, 12:11
Reviewer Update
How come Auto and General is now prepared to pay back my premiums but can not pay the claim?
I find this rather strange.
So because the claim amount is higher than what I paid in premiums thus far, so that is why Auto and General is prepared to pay my premiums back but cant pay for the claimed amount.
So is this how Auto and General deals with their customers and clients?