Auto and General -the struggle is ongoing

The struggle to have your insurance cancelled, is unacceptable. Firstly, they do not answer emails. Secondly, they phone you at hours that is extremely unsuitable. I reversed my debit order twice already, because the insurance was not cancelled as requested. When YOU phone them, it is a question and answer session that lasts forever. I am now waiting still for confirmation that the insurance is cancelled and the debit order to be reversed.